Client Services Manager, Home Care

Responsibilities

• Lead the coordination and delivery of client services, helping ensure schedules are filled quickly and care is delivered with consistency and quality.
• Serve as a key point of contact for clients and families, responding to questions, resolving concerns, and creating a positive client experience.
• Partner closely with caregivers, clinical teams, and office staff to support teamwork, communication, onboarding, and day-to-day problem-solving.
• Support referrals, intakes, service conversion, and ongoing case management to promote growth and continuity of care.
• Maintain accurate documentation and use key systems and technology platforms to manage client and employee information effectively.
• Help identify best practices, coach team members, and contribute to training, development, and performance improvement efforts across the team.
• Support office and market goals related to customer service, recruiting, fiscal performance, and caseload growth.

Requirements

• We're looking for someone who brings strong judgment, professionalism, and a genuine commitment to service. The ideal candidate is organized under pressure, communicates clearly, and knows how to balance the needs of clients, caregivers, and the business with confidence and care.
• Qualified candidates should have:
• A demonstrated record of goal achievement and strong interpersonal skills.
• Experience successfully growing and managing a caseload; at least one year is required, with more experience preferred.
• Prior supervisory experience.
• The ability to communicate effectively in English.
• Home care, health care, or recruiting experience is a plus.
• Schedule & Work Environment
• Full-time role: exempt
• Monday-Friday, daytime office hours 8:30am- 5:00pm
• Training will be located in our NYC office on West 30thst but the role will eventually move to our new office in Elmsford, NY.

Benefits

Additional Information

Client Services Manager - Elmsford, NY and New York, NY Salary : $60,000- $63,000/ year depending on qualifications Join BAYADA and lead with purpose BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager for our Assistive Care team. This team provides best-in-class home care to clients and families, helping them live safely at home with comfort, dignity, and independence. If you're energized by serving others, solving problems, and building relationships, this role will give you the opportunity to grow as a leader while making a meaningful difference every day. Position summary As a Client Services Manager, you are at the heart of the office, ensuring that clients receive the care they need and that our field employees feel supported, valued, and set up for success. In this role, you will lead service delivery, strengthen client and caregiver relationships, support day-to-day operations, and help drive office growth. With the right coaching, challenge, and support, this role offers strong potential for continued leadership development while helping BAYADA continue to grow so we can serve more people in need of home care. Training will be located in our NYC office on West 30th ST but the role will eventually move to our new office in Elmsford, NY.

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