Support Engineer
External
Bringle Excellence · Navi Mumbai, IndiaPrepare for this interview
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About the role
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner - Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled - Providing first level support on Desktops, Peripherals, and Office automation products. - Route/Assign tickets to the appropriate support group, if necessary. - Identifying and escalating high-severity, priority issues - Updating Pending Tickets with timely, precise, accurate updates - Following-up with end users, if necessary, for closure of pending tickets - Willing to work for 24*7 shifts All your information will be kept confidential according to EEO guidelines.
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Company Intel
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