AI Solutions Architect

Responsibilities

• Customer Journey and Workflow Design:
• Map end-to-end customer journeys across sales, support, and operations
• Identify high-impact automation opportunities
• Design agent-driven workflows across systems and teams
• Solution Architecture:
• Design agentic AI systems including orchestration, APIs, and integrations
• Combine LLMs, rules, and enterprise systems into scalable architectures
• Business Value Articulation:
• Translate solutions into measurable outcomes such as cost reduction and conversion uplift
• Support deal teams with ROI narratives
• POC and Deployment:
• Lead proof-of-concept engagements with clear success metrics
• Ensure POCs convert to production deployments
• Stakeholder Engagement:
• Engage both business and technical stakeholders
• Handle scepticism from prior AI failures
• Reusable Playbooks:
• Build repeatable solution frameworks across industries
• Enable sales teams with structured use cases
• Superpowers/ Skills that will help you succeed in this role:
• 5-8 years in AI/ML, SaaS, or workflow automation
• Experience working with enterprise customers
• Strong understanding of customer journeys and business processes
• Familiarity with APIs, integrations, and enterprise systems
• Ability to communicate with both technical and business stakeholders
• Key Result Areas (KRAs)
• Deal Impact: Influence deal progression and win rates
• POC Conversion: Convert pilots to production deployments
• Business Value Articulation: Deliver quantified outcomes
• Workflow Depth: Build strong, repeatable use cases
• Customer Credibility: Build trust with enterprise stakeholders

Additional Information

About The Team Paytm Intelligence is building next-generation AI platforms across two key areas: AI inference infrastructure and agentic AI solutions. Our focus is on enabling enterprises to move from AI experimentation to production-grade deployment with measurable business outcomes. In the agentic AI space, we are building solutions such as Outreach Manager, CLM agents, and domain-specific AI agents that automate complex customer journeys across sales, service, and operations. These systems go beyond traditional chatbots, orchestrating workflows, decisions, and actions across enterprise systems. About the role: We are hiring an AI Agentic Solutions Architect to drive enterprise adoption of AI-powered workflow automation. This role sits at the intersection of business process transformation, AI systems, and enterprise sales. You will work directly with enterprise customers to understand their workflows, identify automation opportunities, and design agentic solutions that deliver measurable outcomes such as cost reduction, conversion uplift, and improved customer experience. Location: Noida/Bengaluru Experience: 7-10 years Function: AI Solutions / Enterprise Sales Engineering

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