Implementation Specialist - Spain

About the role

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. The implementation team manages the onboarding of our new clients. As an implementation Specialist you will be responsible to successfully execute and launch the implementations within your portfolio. You will do so by analysing the specific needs and circumstances of each customer, in order to propose a suitable implementation plan tailored according to the client. As an Implementation Specialist, your success will be measured upon the completion and adoption of the Perk platform among your customer´s users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7 star experience for our clients during the onboarding process!

Responsibilities

• Lead cross-functional project teams to successfully implement new clients
• Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
• Develop and implement strategy plans to achieve account ramp-up goals
• Serve as the first point of contact for client escalations during the implementation process
• Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues
• What You'll Need to Succeed
• Native Spanish speaker with excellent verbal and written communication skills in English (any additional language is a plus).
• Previous experience as Implementation Specialist, Account Management or SDR.
• Proven track record of successfully managing and delivering complex projects in an international environment.
• Solution-oriented mindset with a passion for overcoming challenges.
• Organised and structured working style, with strong communication and analytical skills as well as the ability to deliver clear recommendations.
• Ability to build relationships across all levels of the organisation, both internally and externally, and adapt communication accordingly.
• Motivated by challenges, with a strong personal drive to make a difference.
• Previous experience in a Saas implementation role is a plus
• Previous experience in project management is a plus
• Our Interview Process
• Talent Acquisition Partner Interview - 30 mins virtual
• Hiring Managers Assessment Interview - 75 mins - In-person interview
• Values interview - 30 mins virtual
• AI at Perk
• We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
• We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.
• How We Work
• At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, thi

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