MDU IT Specialist

Responsibilities

• End User Support
• Provide exceptional in-person and remote support to end users
• Troubleshoot and resolve hardware, software, printer, and network issues
• Serve as the primary point of contact for IT-related service requests
• Maintain high service levels and timely issue resolution
• Hardware & Systems Management
• Procure, install, configure, upgrade, and maintain desktop and laptop computers
• Install and maintain printers and peripheral devices
• Install and support network hardware including switches
• Perform routine maintenance and lifecycle management of IT equipment
• Maintain inventory and tracking of IT assets
• Network & Infrastructure Support
• Diagnose and resolve network connectivity issues across the facility
• Monitor network performance, availability, and security
• Assist with basic switch configuration and network troubleshooting
• Microsoft Environment Administration
• Manage users, devices, and access in Active Directory
• Support Microsoft 365 applications and services
• Manage software licensing and ensure compliance
• Security & Systems
• Support facility security systems including surveillance and access control
• Follow and help enforce cybersecurity best practices
• Project & Vendor Coordination
• Coordinate and direct third-party vendors and contractors on IT-related projects
• Support system upgrades, rollouts, and improvement initiatives
• Documentation & Process
• Document systems, configurations, and troubleshooting procedures
• Maintain accurate records of incidents, changes, and IT assets
• Contribute to process improvement and standardization
• Classification: Exempt Position
• Reports to: IT Manager
• Date: 06/17/2026
• Work Environment: Heavy Industrial Setting will occasionally work around molten metal in a loud environment.
• Physical Demands: Standing, bending, squatting, sitting, work that may involving lifting up to 50 lbs.
• Position type and expected outs of work: Full-time hours, work schedule is 8:00 AM - 5:00 PM, additional hours as needed and schedule subject to change.
• Travel: Some travel may be required.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
• 2+ years of experience in an IT support, help desk, or IT specialist role
• Strong troubleshooting skills with Windows operating systems, hardware, and peripherals
• Basic understanding of networking concepts (TCP/IP, switches, connectivity)
• Preferred Skills & Experience
• Experience supporting IT in a manufacturing or industrial environment
• Familiarity with Active Directory and Microsoft 365
• Experience supporting network infrastructure and IT security systems
• Experience with IT ticketing systems and service management practices
• All your information will be kept confidential according to EEO guidelines.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

Position Overview We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility. The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.

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Company Intel

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