Investigation Specialist I , Amazon Relay

Requirements

• Experience with Microsoft Office products and applications
• 2+ years of customer service experience
• Experience working on identity verification/fraud detection processes
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, GA, Atlanta - 18.00 - 31.00 USD hourly

Additional Information

Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon. Amazon is looking for a Investigation Specialist I that has a background in transportation, financial risk, risk management or data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification. Key job responsibilities - Provide data analysis & conduct investigations - Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends - Consistently achieve weekly targets and quality standards for investigations - Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations - Understand the business impact of the trends and make decisions that make sense based on available data - Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams - Experience to follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum - Participate in ad-hoc projects and assignments as necessary A day in the life - Meet productivity, quality and other hygiene metrics/ goals - Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy - Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure - Extract data independently through SQL queries, dashboards and use them to back up the problem statements/ proposals

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