Associate Product Manager

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Associate Product Manager supports the Transformation Office product management function by assisting with intake, discovery, documentation, and demand package quality across business and IT transformation initiatives. This role helps translate early business needs into clear problem statements, stakeholder inputs, success measures, and execution-ready materials for review and handoff. This position is required to report to the Austin, TX or Somerset, NJ office location on a hybrid basis. Role Description The Associate Product Manager partners closely with Product Managers, business stakeholders, IT teams, Architecture and Solution teams, as well as Program and Project Managers to support structured discovery and maintain clarity across the full discovery-to-demand lifecycle.

Responsibilities

• Support the intake process by documenting business requests, clarifying initial needs, and organizing discovery materials.
• Assist Product Managers with stakeholder interviews, meeting notes, follow-ups, and synthesis of business pain points, outcomes, and scope boundaries.
• Help define and maintain business problem statements, desired outcomes, assumptions, dependencies, and open questions.
• Support demand package preparation to ensure Program Management, Architecture, Solution teams, and delivery partners receive clear and complete information.
• Maintain backlog and intake quality by ensuring requests are understandable, appropriately categorized, and ready for review.
• Coordinate with cross-functional stakeholders to collect inputs, validate documentation, and track follow-up items from discovery sessions.
• Support prioritization conversations by preparing data, summaries, and materials that clarify business value, urgency, risk, and readiness.
• Document success metrics, value hypotheses, and benefit tracking inputs under the guidance of Product Managers.
• Help identify issues, assumptions, and dependencies that may affect discovery readiness or handoff quality.
• Contribute to continuous improvement of templates, intake artifacts, and discovery processes within the Transformation Office.
• Skill Level Requirements
• Strong ability to organize complex information into clear, business-friendly materials.
• Demonstrated analytical, communication, and follow-through skills.
• Ability to effectively collaborate with cross-functional teams across business and IT environments.
• Foundational understanding of Agile, Waterfall, product, project, or transformation delivery concepts.
• Capability to support stakeholder discussions, requirements gathering, documentation, and process analysis.
• Other Requirements
• 2-5 years of experience in business analysis, product management, project coordination, process improvement, consulting, or technology-enabled transformation.
• Preferred
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
• Experience with enterprise systems or workflow tools such as CRM, ERP, ServiceNow, Workday, Planview, WMS, or similar platforms.
• Exposure to business process mapping, SIPOC, value stream thinking, or operating model transformation.
• Experience preparing executive-ready materials, intake documentation, or product discovery artifacts.
• Foundational knowledge of data literacy, user research methods, and design thinking principles.
• Familiarity with AI concepts and how emerging technologies influence business transformation.
• Experience supporting or facilitating workshops, discovery sessions, or cross-functional working groups.
• Experience with Jira Product Discovery or similar product discovery and backlog management tools.
• Exposure to sales processes, marketing processes, or go-to-market workflows within enterprise environments.
• Equal Employment Opportunity - M/F/Disability/Protected Veteran

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