Tenancy Administrator

Benefits

Additional Information

Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Tenancy Manager ______________ JOB SUMMARY Vertus are looking to recruit a Tenancy Administrator to join our team. Reporting to the Tenancy Manager, you will work across our Build to Rent developments ensuring that applicants & residents (tenants) have the best experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador. Annual Salary: £30,900 Hours: 8:30am to 5.30pm, Monday to Friday Closing: 1st July 2026 MAIN RESPONSIBILITIES Oversee the Tenancy Progression process from the point of Offer Agreed to Move in with accuracy, efficiency and impeccable levels of customer service. Initiate and monitor referencing on all new tenancies and overseeing the referencing process to ensure timeliness and quality of checks are in line with internal referencing criteria. Manage multiple tenancy pipelines simultaneously, prioritising tasks to meet timelines. Compile, understand and verify KYC and AML documentation from clients in line with legislation and internal referencing criteria and submitting for approval from Senior Management. Act as main point of contact for prospective residents during the tenancy progression process and answering queries in a clear and efficient manner. Take ownership for data input and records for any new tenancies to ensure accuracy and completeness and assisting with ad-hoc data input tasks as requested. Prepare draft tenancy agreements and invoices for approval. Maintain consistent communication with internal departments such as Property Management and Front of House to ensure consistent and excellent Customer Experience. Handle of logistical aspects of new tenancies to include but not be limited to Right to Rent checks, Inventories and key collection. Ensure compliance with all legislative requirements relating to new tenancies including but not limited to sending pre-tenancy compliance documentation such as EPCs, EICRS, How to Rent Guides, Tenancy Deposit Certificates and Prescribed Information. Complete and save the File Sign off documentation for each new move in within a timely manner and submit to senior management on a weekly basis for sign off. Carry out any other reasonable duties as requested from time to time. PERSON SPECIFICATION Previous experience in Tenancy Progression/Lettings. ARLA Level 3 is desirable. Good telephone manner. Excellent customer service. Ability to multi-task and copes well under pressure. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at canarywharf? Share your experience