Senior Director of Observability Engineering , ITC

Responsibilities

• Own and execute Nike's global observability strategy from India, spanning metrics, logs, traces, and operational intelligence.
• Lead the design, deployment, and continuous evolution of enterprise observability platforms supporting thousands of services and large ‑ scale telemetry volumes.
• Establish and enforce engineering standards , reference architectures, and best practices for instrumentation, telemetry pipelines, data quality, and cost governance.
• Drive global adoption of modern observability practices , including OpenTelemetry ( OTel ) instrumentation and standardized telemetry pipelines.
• Provide senior leadership oversight for incident management and operational excellence , using PagerDuty, ServiceNow, and AIOps platforms to improve MTTR, availability, and resiliency.
• Partner closely with global Platform Engineering, SRE, Cloud Infrastructure, and Product Engineering leaders across regions.
• Represent observability and operational health at executive forums , providing insights through business ‑ ready dashboards, analytics, and operational metrics.
• Influence Nike's broader reliability, availability, and operational maturity roadmap , with strong execution ownership from India.
• WHO YOU WILL WORK WITH
• Global leaders across Platform Engineering, SRE, Cloud Infrastructure, and Architecture
• Product and Application Engineering teams in Nike Digital, Supply Chain, and Enterprise Technology
• Security, Compliance, and Risk partners
• External vendors, system integrators, and technology partners
• WHO YOU WILL LEAD
• A large, globally distributed organization of engineering managers, principal engineers, and software engineers, with India as a major execution and innovation hub
• Senior technical leaders responsible for observability platforms, telemetry ingestion pipelines, and operational tooling
• A high ‑ performance , inclusive culture focused on engineering excellence, talent development, and continuous improvement
• WHAT YOU BRING
• Leadership & Experience
• Bachelor's degree in computer science or related field. Will accept any suitable combination of education, experience and training .
• Advanced degree in software engineering preferred.
• 15+ years of experience in software or platform engineering, including senior leadership ownership of observability at a large ‑ scale enterprise
• Demonstrated success building and leading global teams from India , including managers and senior technical leaders
• Proven ability to operate at scale, influence executive stakeholders, and balance strategy with hands ‑ on execution
• Strong people leadership skills with a track record of growing engineering talent in India
• Technical Capability
• Extensive experience deploying and operating Splunk, New Relic, and Grafana LGTM stacks (Loki, Grafana, Tempo, Mimir/Prometheus) at enterprise scale
• Deep understanding of observability principles across Metrics, Logs, and Traces (MLT) and service telemetry
• Strong experience with instrumentation strategies , telemetry pipelines, data ingestion, retention, querying, and visualization
• Experience with OpenTelemetry ( OTel ) ecosystems (instrumentation, collectors, exporters) strongly preferred
• Solid background in cloud ‑ native architectures , Kubernetes, microservices, and distributed systems
• Operations & Reliability
• Deep experience leading incident management workflows using PagerDuty, ServiceNow, and AIOps tools
• Proven success improving reliability, MTTR, and operational maturity across large production environments
• Familiarity with SRE practices, SLIs/SLOs, error budgets, and sustainable on ‑ call models
• WHY YOU'LL LOVE WORKING AT NIKE
• Lead critical platforms from Nike's India technology hub with global impact
• Influence enterprise ‑ wide reliability and observability strategy
• Work with world ‑ class engineers and leaders across regions
• Play a key role in scaling Nike's digital and consumer experiences worldwide
• WHAT YOU'LL GET
• Competitive compensation aligned to senior leadership roles in India
• Comprehensive benefits, learning, and ca

Benefits

Additional Information

WHO WE ARE LOOKING FOR Nike is seeking a Senior Director of Observability Engineering to lead and grow our observability engineering organization based in Bengaluru, India , serving Nike teams around the world. This role is responsible for defining strategy, scaling platforms, and driving operational excellence for how Nike observes , monitors, and operates its global digital ecosystem. You are a senior technology leader with proven experience running enterprise ‑ scale observability platforms , building and leading large global teams from India , and partnering effectively with senior stakeholders across geographies. You bring deep technical credibility, strong people leadership, and a bias for execution in complex, always ‑ on environments. This role reports into senior technology leadership and operates as a critical India-based leadership pillar for Nike's global observability and reliability strategy.

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