Guest Service Agent (Front Office)

Responsibilities

• Perform guest check-ins and check-outs efficiently and professionally
• Handle room reservations and manage booking requests
• Attend to guest enquiries, special requests and feedback in a courteous manner
• Maintain guest records and front desk documentation
• Co-ordinate with housekeeping and maintenance teams to ensure smooth operations
• Deliver warm, welcoming and professional service to all guests
• Assist in ensuring overall guest satisfaction by proactively addressing concerns
• Pre-Requisites
• Passion for hospitality and customer service
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and hotel management systems
• Ability to work independently and as part of a team
• Professional, organised and detail oriented
• Willing to work rotating shift, weekend and public holiday
• Why Join Us?
• Be part of a meaningful organisation serving the community
• Work in a friendly and supportive team environment
• Gain valuable experience in customer service and front office operations

Additional Information

Join Our Team at MYMCA's Hospitality Department! Are you passionate about delivering exceptional service and creating memorable experiences? At MYMCA, our Hospitality Department is committed to excellence, ensuring seamless operations and outstanding guest experiences. We are looking for a friendly and service-oriented Guest Service Agent to manage reception duties and provide excellent customer service to guests, members and stakeholders. The ideal candidate will be the first point of contact at MYMCA, ensuring a warm and professional experience for all visitors.

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