Sr. Associate Manager - Training - Knowledge Management

Responsibilities

• Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards
• Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes
• Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps
• Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions
• Participate in planning and deploying training initiatives that support operational goals and business needs
• Support the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessary
• Assist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholders
• Help with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior Leadership

Requirements

• Minimum of 3 years of BPO experience , including at least 1-2 years supporting or coordinating Sales Training and Development initiatives
• At least 1 year of experience in a POC or Supervisor-level role
• Strong sales leadership experience , with demonstrated ability to: Lead, motivate, and drive a sales team
• Deliver proven and measurable sales performance results
• Solid understanding of training and learning principles , including: Ability to translate sales performance gaps and business needs into effective training and development solutions
• Proficient in MS Office applications : Excel, PowerPoint, Word, and Outlook
• Strong written and verbal communication skills
• Demonstrated ability to collaborate and build effective working relationships across teams and departments
• Professional demeanor with the ability to handle sensitive information with confidentiality and discretion
• Strong sense of responsibility, adaptability, customer service orientation , and a team-first mindset
• Exposure to or experience with coaching, mentoring, or supporting team development is a plus
• Internal Qualifications:
• Tenure of at least 12 months on current position
• No DA for the past 6 months
• FY25 PDP score of 4 or 5
• With relevant experience especially in Sales

Additional Information

As a Sr. Associate Manager - Training , you will support the success of training and performance initiatives by assisting in the coordination and delivery of high-quality training programs. Your role helps ensure service excellence and customer satisfaction by working closely with training leadership, operations, and support teams.

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Company Intel

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