Customer Service Agent

About the role

We are looking for a Customer Service Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through inbound calls, emails, and chat. You will help resolve inquiries, troubleshoot issues, and ensure a positive customer experience while maintaining our high standards of professionalism.

Responsibilities

• Respond to inbound calls and customer inquiries promptly and professionally.
• Provide accurate information on products, services, billing, and account details.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Document all interactions in the CRM system accurately and in real time.
• Meet or exceed performance targets, including call handling time and customer satisfaction scores.
• Stay informed about company products, services, and policies to provide knowledgeable support.
• Handle complaints with empathy and provide appropriate solutions within guidelines.
• Collaborate with team members and other departments to ensure seamless service delivery.

Requirements

• High school diploma or equivalent; post-secondary education is an asset.
• Previous experience in a call center or customer service environment preferred.
• Strong verbal and written communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in computer systems and CRM software.
• Excellent problem-solving skills and attention to detail.
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• Core Competencies
• Customer-focused mindset
• Professionalism and empathy
• Active listening and clear communication
• Team collaboration
• Adaptability and resilience under pressure
• Why Join Us?
• Competitive compensation and benefits package
• Comprehensive training and ongoing development opportunities
• Supportive team environment
• Opportunities for career growth within a leading organization
• Perks at Work:
• We're Fiserv Proud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv RRSP plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
• Salary Range:
• $48,000.00-$60,000.00
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Diversity and Inclusion:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Customer Service Agent

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