BPM coordinator
External
Damen · Hai PhongPrepare for this interview
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About the role
The goal of Damen Song Cam is to develop, design and construct a portfolio of tugboats, and high-speed crafts in the most effective and efficient manner. Primarily based on standardized & smart-customized designs. Damen Song Cam is fulfilling current and developing market demands, with well-balanced levels of quality, service, price, and delivery time; thereby providing optimal solutions for our clients. Our vessels are produced at our yards in Zone Hoang Lam 1, Thien Huong Ward, Hai Phong City, Vietnam as well as in other countries such as Singapore, China, Turkey and The Netherlands. As BPM coordinator, you lead Damen's business process modeling platform (Mavim) and maintain the global process architecture. In our current lean team setup, this role combines strategic governance with hands-on modeling and technical responsibilities. You ensure the integrity and consistency of Damen's process repository, guide Process Modeler s in Vietnam, and play a role in training Business Process Owners (BPOs) and Business Process Leads (BPLs) to fulfill their responsibilities in the BPM system.
Responsibilities
- As a BPM coordinator, your tasks are the following:
- Process Repository Governance: Own and maintain the "One Damen" process hierarchy in the BPM tool. Define modeling conventions, naming standards, and ensure all process documentation aligns with these standards;
- Quality Control & Modeling: Oversee the quality of process models. Review and approve models created by others (including the Vietnam modeler) for accuracy and completeness. Perform hands-on modeling for complex or high-priority processes until more capacity is in place;
- Platform Administration: Manage the Mavim platform (user access, configuration, templates). Fix or coordinate fixes for any structural issues in the repository. Work with IT or the software vendor on updates and technical support when needed;
- Coaching & Team Oversight: Guide and mentor Process Modeler s in Vietnam. Provide training, feedback, and support as they learn about Damen's modeling conventions. Gradually transition day-to-day modeling and maintenance tasks to the offshore team as their skills and capacity increase;
Requirements
- To be successful in this role you bring:
- Bachelor's or master's degree in business , Information Systems, Engineering, or related field;
- 5+ years of experience in Business Process Management, process modeling, or quality management systems;
- Strong knowledge of BPMN 2.0 and hands-on experience with a BPM tool (Mavim or similar such as ARIS, Signavio , etc.);
- Excellent attention to detail and a structured approach to organizing information;
- Leadership and coaching skills - able to set standards and teach others to meet them;
- Comfortable working both strategically (setting up frameworks) and tactically (doing the work) in a small team;
- Good communication skills in English; able to work with international, cross-cultural teams.
Benefits
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