UX Designer (temporary position)
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Responsibilities
- This is a role for someone who combines strong design craft with data-driven thinking - using insights, customer behavior and hypotheses to identify opportunities, test ideas and create experiences that truly matter.
- You will:
- Design & improve customer-facing digital flows (web, app, support journeys etc)
- Translate customer needs and insights into clear, intuitive UX solutions
- Design flows, wireframes and prototypes - from idea to implementation
- Ensure a consistent and high-quality experience across channels and touchpoints
- You'll collaborate closely with business stakeholders, data analysts, product owners, frontend developers, service designers, copywriters, business developers, AI trainers and customer service experts in a highly cross-functional environment.
- What will help you thrive in this role
- Combine strategic thinking with hands-on execution
- You bring both strong UX thinking and excellent UI craft
- Curiosity & comfort around AI and digital tools
- Positive energy, collaboration and a "let's build it" mindset
- Strong communication skills
- Solution-oriented and pragmatic
- We believe you have
- Degree in UX, interaction design or similar
- +3 years UX experience
- Experience with digital customer journeys
- Experience working in cross-functional teams
- Strong Figma skills
- Join us to shape smarter living for people, businesses, and the planet
- At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
- Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
Benefits
Additional Information
I'm Angelika Gertell, Head of Customer Experience & Digital Concepts and I'm searching for someone ready to grow with us. We're a creative, forward-thinking team combining UX, service design, business processes and customer insights to design and implement frictionless, insight‑driven flows across all touchpoints to improve conversion, reduce effort, and ensure a consistent experience regardless of channel. I'm looking for a Senior UX/UI Designer (1-year parental leave cover) to join Telia and help shape digital experiences used by millions of customers.
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Company Intel
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