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Head of Customer Solutions

External
verisoul logoVerisoul · Austin
Full-timeOn-site6mo ago
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Responsibilities

  • Own Customer Solutions end to end . Run pilots, integrations, onboarding, support, and account management.
  • Get customers live and successful . Lead pilots and launches and ensure customers realize value fast.
  • Be the escalation point . Solve complex customer issues when they matter most.
  • Drive retention and expansion . Prove value, grow usage, and increase Verisoul's footprint.
  • Turn customer pain into product changes . Feed real world learnings directly into the roadmap.
  • Scale with automation . Improve integrations and operations using automation and AI.

Requirements

  • 6 to 10 plus years experience in solutions engineering, technical customer success, product, or similar roles.
  • Strong technical fluency with APIs, integrations, and data driven systems.
  • Clear customer communication in high stakes, technical environments.
  • Startup ownership . You move fast, operate in ambiguity, and own outcomes.
  • Commercial instincts . You understand how customer success drives revenue.
  • Low ego, high ownership . You fix problems and build systems so they do not repeat.
  • This Role is Not for You If:
  • You prefer managing mature teams over building process and outcomes from scratch
  • You need clear processes and playbooks before acting
  • Who You'll Work With:
  • Report directly to the CEO
  • Our engineering and product teams, helping turn customer insights into product improvements
  • Our Sales team, helping transition customers post-sales
  • Compensation: $200-300K + 0.25-0.5% Equity
  • Base Salary: $160,000 - 200,000 fixed annual salary
  • Variable Bonus: Target $30,000-80,000
  • 401k match: 4% match of compensation (~$8,000)
  • Equity Grant: 0.25-0.5% with 4-year vesting
  • Life At Verisoul
  • In office 5 days a week in Austin, Texas!

Benefits

Free Lunch - personalized your way$10K Relocation Bonus100% Insurance Coverage4% 401K MatchUnlimited VacationUp to 20 days Remote AnnuallyBeautiful OfficeOur ValuesAll-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible-while having fun.Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done.First Principles Curiosity: Challenge assumptions with a beginner's mind. Rethink the "current way," test new hypotheses, and focus on finding the truth-even if it means changing your mind.401(k)Paid time offRemote work optionsEquity / stock optionsPerformance bonus

Additional Information

About Verisoul Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult . Our Trajectory (Last 12 Months): 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools. Strong Backing: Raised $8.8M Series A You and Your Role Our linkage to our customers is our strongest competitive advantage . As the Head of Customer Solutions , you will own how customers evaluate, integrate, adopt, and expand Verisoul. You will build and lead a function that spans pilots, integrations, post-sales execution, and ongoing customer outcomes - acting as the connective tissue between Sales, Product, and Engineering.

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