Forward Deployed Infrastructure Engineer

About the role

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Responsibilities

• Own deployment architecture conversations and execution - designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning.
• Manage the full infrastructure lifecycle for some of Sierra's most critical customers: initial deployment, ongoing upgrades, scaling, and incident support.
• Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable.
• Partner with engineering teams to ensure Sierra's platform is deployable and operable across diverse customer requirements.
• Work with customers' platform engineering, security, and DevOps teams to navigate their infrastructure constraints and compliance requirements.
• Collaborate with Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding, translating customer needs into concrete deployment plans.

Requirements

• 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles - with significant time spent on customer-facing deployment work.
• Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
• Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes.
• Ability to navigate ambiguity with enterprise stakeholders - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans.
• Strong operational instincts: you think about upgrades, rollbacks, monitoring, and failure modes from the start, not as an afterthought.
• Comfortable working in a fast-moving environment and collaborating across engineering, product, and go-to-market teams.
• Degree in Computer Science or a related field, or equivalent professional experience.
• Even better...
• Hands-on experience with Go services, GraphQL APIs, or LLM infrastructure in production environments.
• Past experience at an early-stage company where you built deployment operations, playbooks, and tooling.
• Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar).
• Experience with CI/CD pipeline design, deployment automation, or infrastructure self-service tooling for enterprise customers.
• Our values
• Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the wo

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