Utilities Labor Crew Chief II

About the role

Charlotte's local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water's FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody's and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment. SALARY: The salary for this position is: $26.83 - $29.80, Commensurate with Experience WORK SCHEDULE: Monday - Friday 2:30PM - 11:00PM (with Weekend availability) JOB SUMMARY Under general direction from the Field Operations Supervisor, supports the daily field customer service 24/7/365 operations associated with the CIS Billing service orders and meter reading FDM work orders. Provides front-line supervision, performs employee evaluations, training, coaching, and assists with other workgroups as needed. Ensures work distribution and service order completion, monitors, and takes appropriate corrective action to meet or exceed performance productivity goals and Service Level Agreement (SLA) targets. Assist with performing the functions of Scheduling/Dispatching operations. Routinely performs and reports on quality assurance processes, assist with high water consumption investigations and complaints. Required to have a flexible schedule and be available for standby/on-call and emergency work. ESSENTIAL JOB FUNCTIONS: Performs the duties and functions of the team and is assigned service order work. Trains all incoming new employees, provides routine refresher training and training of new or revised SOP or work instructions as needed. Coordinates the distribution of work to staff and ensures completion of assignments. Assists in the collection of work data and preparation of performance and productivity reports. Supports field investigations to provide resolution to escalated customer complaints related to water meter equipment, water quality/pressure concerns, escalated high bill resolutions, and correlated matters. Performs routine vehicle and equipment inspections and reports on deficiencies. Continually evaluate work tasks for improved efficiencies and cost reduction. Assist in the development of Standard Operation Practices (SOPs) and work instructions. Assist in the development of training initiatives for the field Customer Service Division staff. Ensure continuous accountability on work activities by staff on all mobile software processes and provide coaching and additional training for compliance of policies and procedures. Performs support functions in absence of Field Operations Supervisor. Performs other duties and work tasks as assigned. MINIMUM REQUIREMENTS TO PERFORM WORK: High school diploma or GED from an accredited school. 5 years of related experience or Associate's degree is preferred Licenses, Certifications, or Registrations: Requires a valid driver's license. Must obtain and maintain a City Driver's permit. Requires AWWA Meter Technician Certification within one year of placement. Knowledge, Skills, and Abilities: Knowledge of service order management. Knowledge of the operations, services, and activities of a water distribution system. Knowledge of the principles and practices of utility field customer service operations. Knowledge of the billing of appropriate usage from various types of water meters. Knowledge of meter operational characteristics and functions.

Benefits

Additional Information

Date Opened: Monday, June 22, 2026 12:00 AM Close Date: Monday, July 06, 2026 12:00 AM Department: Charlotte Water Department Salary: $24.00 - $37.26 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

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