Site Support Specialist

Responsibilities

• Serve as a point of contact for site clients and participants, responding to email and phone inquiries
• Assist Project Managers with operational duties, including system access, card distribution and reporting
• Maintain strong relationships with clients and internal stakeholders
• Provide ad hoc client training
• Update customer contact information as needed
• Be a problem solver and suggest improvements to process
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Requirements

• Bachelor's degree or equivalent experience and/or training preferred
• Fluency in English, Spanish and other languages desired but not required
• Excellent communication skills
• Customer focus
• Initiative and ability to self-educate
• Strong problem solving and analytical skills
• Experience in Microsoft Office suite
• Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours
• #LI-AC1
• As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
• If you are based in California, we encourage you to read this important information for California residents linked here .

Additional Information

The Site Success Coordinator plays a key role in the day-to-day support of Greenphire's clients and their clinical subjects. As a member of the Operations team, the Site Success Coordinator serves as an expert on Greenphire's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.

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