UC Architect

About the role

CPS has successfully built one of the UK's Microsoft solutions practices. We are a long-established and highly respected Microsoft partner with an extensive portfolio of high-profile clients that continues to grow. Due to our continued growth, we are looking for a Unified Communications (Converged Communications) Architect who is experienced in defining, shaping and delivering Unified Communications solutions to our client base, ensuring time, cost and quality expectations are successfully achieved. The focus of the role is to provide technical leadership across customer engagements, ensuring that business challenges are fully understood and that proposed solutions deliver measurable outcomes. The successful candidate will combine deep technical expertise in Microsoft Teams Voice and Unified Communications technologies with the ability to shape service offerings, support revenue growth, and drive innovation across the CPS UC portfolio. The role extends beyond solution delivery and includes responsibility for developing new service propositions, supporting go-to-market activities, influencing technology strategy, and ensuring CPS remains at the forefront of Microsoft's Modern Work and Communications ecosystem. - A self-starter, keen to further develop both their personal and the company's knowledge and skillset, with a 'make it happen' attitude. - Deliver a range of Unified Communications solutions to a broad client base, ensuring that technical strategy, adoption, long-term sustainability and commercial awareness are considered throughout. - Ensure clients are delighted by their experience when engaging with CPS. - Ensure solutions are designed to the highest standard and exceed customer expectations. - Broad knowledge of solution delivery patterns, architecture methodologies and project lifecycle management. - Someone passionate about developing innovative services and propositions that help organisations modernise communications, collaboration and employee experience. - Act as a recognised subject matter expert for Unified Communications technologies both internally and externally. CPS has clients across the UK and travel is required at times, with occasional overseas assignments. Our focus is on working from home and creating a sustainable travel plan with clients. Key Responsibilities Pre-Sales, Delivery and Evangelism - Design, build and demonstrate Unified Communications capabilities to prospective clients. - Lead customer workshops, discovery sessions and strategic conversations with stakeholders from technical teams through to executive leadership. - Gather and document business, functional and technical requirements. - Produce current-state assessments, strategic recommendations, roadmaps and target architectures. - Create high-quality solution designs capable of being handed over to delivery teams for successful implementation. - Assist in writing compelling proposals, responses to tenders and statements of work. - Estimate delivery effort and support solution costing activities. - Provide technical leadership and governance throughout customer engagements. - Ensure all customer-facing deliverables meet CPS quality standards. - Promote CPS as a recognised leader in Microsoft Unified Communications through blogs, webinars, events, conferences and customer engagements. - Contribute to internal standards, methodologies and reusable assets to improve the consistency and quality of delivery. Service Proposition and Go-to-Market Development - Lead the creation, development and evolution of the CPS Unified Communications service portfolio. - Define and maintain service propositions covering areas such as Teams Phone, Direct Routing, Operator Connect, Teams Rooms, Contact Centres, telephony migrations, assessments, managed services and adoption programmes. - Develop packaged offerings with clearly defined scope, deliverables, commercial models, assumptions and pricing structures. - Work closely with Sales, Marketing and Delivery teams to develop go-to-market strategies and supporting collateral. - Identify emerging Microsoft technologies, market trends and customer requirements, translating them into new service opportunities. - Support pipeline development and business growth through technical sales engagement and opportunity qualification. - Contribute to strategic partnerships with Microsoft and other technology vendors. - Create repeatable delivery frameworks and best-practice guidance that improve scalability and profitability across the practice. Technical Attributes - Expert knowledge of Microsoft Teams Phone, Teams Rooms and the related Microsoft 365 Modern Work platform. - Extensive experience designing and delivering enterprise voice transformation and telephony modernisation programmes. - Deep expertise in Teams Direct Routing, Operator Connect, Calling Plans and PSTN connectivity architectures. - Strong understanding of SIP, VoIP, voice networking, QoS and call flow design across enterprise en

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