Director, Workplace Experience

About the role

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators and problem solvers to help us create it.

Responsibilities

• Oversee all facility services for our network of Corporate and Regional offices - primarily Los Angeles, New York, Chicago, Nashville, Seattle, and Orlando
• Assist with integration efforts to combine existing offices in shared markets (Los Angeles, New York, and Nashville)
• Drive operational excellence with vendor partners, onsite support, and internal stakeholder groups such as IT and Security
• Contribute to the overall employee experience by directing initiatives that align with our company values - including events, employee office perks such as meals and snacks, and other employee engagement drivers
• Track and analyze office utilization in order to anticipate the company's needs for growth; make data-driven recommendations to the leadership team
• Own end-to-end office expansion efforts, including real estate searches and office buildouts - and related budget and construction management; partner closely with decision-makers and key collaborators, particularly the Legal and Finance teams, to drive alignment
• Implement and revise office-related policies
• Manage and report on the budget for the Workplace Experience department
• As needed, manage onsite staffing across the office network; make resource recommendations to drive efficiency and ensure operational excellence
• Detect and fill any gaps in office management services to ensure a consistent employee experience across all major offices

Requirements

• 7+ years of experience in workplace experience, facilities management, real estate, or a related field
• Experience working for a high-growth technology company with a distributed workforce, including hourly field workers; experience in scaling facilities and services to solve for business and growth needs
• Project management acumen, specifically in office construction
• Strong attention to detail in approach to contract management and negotiation
• Advanced proficiency in Microsoft Office; Excel fluency a must
• Experience utilizing project management tools such as Asana, ProCore, and Smartsheets
• A proven track record in project delivery (on time/on budget) and workplace experience strategy; strong budget management skills
• Ability to function well in a high-paced environment and own high-visibility initiatives
• Comfortable with cross-functional partnership and collaboration; discerning and professional approach toward executive-level communications
• Willingness to pivot and learn as projects and priorities evolve, with a tendency to stay ahead of the curve on internal trends and industry best practices
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes
• While not required, these are a plus:
• Existing network of preferred vendor and partner relationships

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