Head - Money Transfer & FX

Requirements

• Minimum 12-15 years of relevant experience within Banking, Financial Services, Payments, Transaction Banking, Foreign Exchange, or Remittance businesses.
• Proven experience in leading product management, business development, or commercial functions within a financial institution.
• Demonstrated track record in managing P&L, driving revenue growth, and delivering strategic business outcomes.
• Strong understanding of foreign exchange markets, cross-border payment ecosystems, remittance services, and digital banking platforms.
• Experience engaging regulator

Additional Information

If you are looking to excel and make a difference, take a closer look at us... Functional (job responsibilities) Business Strategy & Growth Develop and execute the strategic roadmap for Money Transfer and FX businesses in alignment with the Bank's overall business objectives. Own and deliver portfolio revenue, profitability, transaction volume, customer acquisition, and market share targets. Identify emerging market opportunities, customer needs, and industry trends to drive business growth. Develop business cases and investment proposals for new products, capabilities, and partnerships . Product Management & Proposition Development Lead end-to-end product lifecycle management for all Money Transfer and FX products. Develop and enhance customer value propositions across retail, affluent, SME, and commercial customer segments. Drive product innovation through digital channels, real-time payments, multi-currency solutions, and cross-border payment capabilities. Define product pricing, revenue models, and commercial strategies. Ensure products remain competitive and aligned with customer needs . FX & Cross-Border Business Management Partner with Treasury and FX dealing teams to optimize pricing strategies and maximize revenue opportunities. Drive growth in foreign exchange transactions, remittance volumes, and customer penetration. Develop corridor-specific growth strategies and customer acquisition initiatives. Monitor industry developments, competitor offerings, and regulatory changes impacting the business. Partnership & Ecosystem Development Establish and manage strategic partnerships with correspondent banks, remittance partners, payment networks, fintech companies, and ecosystem providers. Negotiate commercial agreements and partnership frameworks. Identify opportunities to expand distribution channels and service capabilities through strategic collaborations. Represent the Bank in industry engagements and strategic forums. Customer Experience & Digital Transformation Drive customer-centric improvements across all Money Transfer and FX journeys. Lead digital transformation initiatives to improve customer experience, operational efficiency, and straight-through processing. Work closely with Technology and Digital Banking teams to deliver new capabilities and enhancements. Monitor customer feedback and implement continuous improvement initiatives. Risk, Compliance & Governance Ensure compliance with Bank Negara Malaysia regulations, AML/CFT requirements, sanctions screening obligations, and internal governance standards. Maintain robust controls, governance frameworks, and risk management practices across all products and processes. Manage regulatory reviews, audits, and remediation initiatives. Ensure effective oversight of operational and conduct risks. Managerial (team/group responsibilities) Lead, coach, and develop a high-performing Money Transfer and FX team. Establish clear performance objectives, KPIs, and development plans for team members. Foster a culture of accountability, collaboration, innovation, and customer focus. Monitor business performance against approved plans and targets. Implement corrective actions where required to achieve strategic and financial objectives. Drive continuous improvement and operational excellence across the function Organizational (organizational responsibilities) Collaborate closely with Treasury, Operations, Technology, Compliance, Risk, Marketing, Finance, Branch Banking, Digital Banking, and Relationship Management teams. Influence senior stakeholders and secure alignment on strategic initiatives and business priorities. Present business performance, strategic plans, and key initiatives to Senior Management, Management Committees, and Board-level forums Support the Bank's strategic objectives and transformation agenda. Champion innovation, digitalization, and customer-centricity across the organization. Promote strong governance, ethical conduct, and regulatory compliance. Education/Qualification Bachelor's Degree in Business Administration, Banking, Finance, Economics, Accounting, Marketing, or a related discipline. Professional certifications in Banking, Treasury, Payments, Foreign Exchange, Product Management, or Financial Services. Relevant certifications in Project Management, Agile, Digital Transformation, or Risk Management would be an added advantage

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