Senior Business Analyst

About the role

The Senior Business Analyst is a detailed oriented individual who plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio. This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge-especially in small commercial or specialty lines-and has a proven track record of driving business and technology alignment. You'll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience.

Responsibilities

• Hands-On Analysis & Delivery:
• Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.
• Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.
• Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.
• Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.
• Support development and testing teams through story refinement, acceptance criteria, and defect triage.
• Stakeholder Collaboration:
• Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.
• Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).
• Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.
• Domain Expertise:
• Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes.
• Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar).
• Stay informed of regulatory and compliance considerations that impact underwriting and claims.

Requirements

• 5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.
• Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.
• Strong analytical and problem-solving skills with attention to detail and business context.
• Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.
• Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).
• Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.
• What Hiscox USA Offers:
• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees' mental health and wellbeing
• Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and value-driven culture
• Modern and open office spaces, complimentary drinks
• **This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**
• Salary Range: $100-$130k
• The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
• About Hiscox:
• We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the

Benefits

Additional Information

Job Type: Permanent Build a brilliant future with Hiscox Job Title: Senior Business Analyst Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC Reports To: Business Analysis Director

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hiscox? Share your experience