Assistant, Business Services

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Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Assistant, Business Services Job Description Summary: The Business Services Assistant provides administrative, operational, and customer service support for the Business Services Office and its internal and external business partners. The successful candidate will work on a plethora of tasks critical to supporting internal team members while acting as a primary point of contact for external business partners. The Business Services Office aims to set the highest standard for business practices, efficiency, and professionalism; thereby attaining the goal of becoming a Centre of Excellence. Job Description: Supervision Received and Exercised Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments. Competency Expectations Perform administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering telephone calls and email, arranging conference calls, and maintaining or coordinating the supervisor's schedule. Perform clerical duties including correspondence, ordering supplies and equipment, maintaining tracking systems and logs, processing mail, and duplication. Provide customer service to faculty, staff, and/or prospective, current, and returning students. May serve in a variety of areas focusing on specific rules, government regulations, and documentation requirements specific to that area. Provide clerical support for programs and functions, which may include producing handouts, fliers, newsletters, brochures, manuals, and other documents. Description of Duties and Tasks Support Business Services Office operations by performing administrative duties including document management, supplier maintenance, stale cheque processing, preparing correspondence and reports, maintaining departmental records, supporting outreach efforts, and coordinating internal and external communications. Maintain accurate electronic files and departmental records using established procedures and standard naming conventions within Box, DebtBook, Asana, and other departmental systems. Provide customer service and respond to inquiries from internal and external business partners or routing inquiries to appropriate departments. Assist with departmental projects, outreach efforts, operational initiatives, and business continuity activities. Utilize task management and financial systems to track assignments, maintain documentation, and ensure timely completion of deliverables. Assist with mass communications, reporting support, and compilation of information for stakeholders. Collaborate with team members to improve operational efficiency and effectiveness. Other duties as assigned. Job Requirements Knowledge: Understand and perform administrative and clerical procedures and systems such as word processing, file management, records retention, and office procedures and terminology. Apply principles and processes for providing customer and personal se

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