Senior Manager, Customer Success - San Mateo

About the role

We are adding more positions to our Accelerate team. Accelerate is an omni-platform digital marketing operating system that allows partners to launch self-serve campaigns in minutes across the most popular sites at unprecedented scale and speed, all from one single sign-on screen. We're looking for someone with a deep understanding of the digital marketing media ecosystem for agencies, brands, e-tailers, media and technology companies. As a Senior Customer Success Manager, you'll become a customer's trusted advisor at InMobi and help them through the entire onboarding cycle, training and onboarding scale up. You will proactively identify opportunities to optimize partner performance and maximize platform value. You'll liaise with Product Marketing, Product, Tech, Legal and Sales team regularly with the objective of making partners experience with Accelerate a success. You will also maintain a constant channel of communication with our partners informing them of new product releases, updates on their performance and conduct quarterly business reviews. Who Are You? Passionate about nurturing relationships and obsessively customer centric Tech savvy, understand the nuances of digital marketing, benefits of solutions and evolving solutions within the industry ecosystem Curious and a problem solver at heart with the ability to articulate abstract problems into objective to-dos We are looking for someone with a builder mindset who thrives in entrepreneurial environments and can adapt quickly to changing priorities The ideal candidate is comfortable operating in ambiguity, demonstrates strong ownership and accountability, is deeply customer-centric and solutions-oriented, and proactively identifies and solves problems rather than waiting for direction What will you do? Onboard retailers by providing them with technical guidance, helping them understand how to best use our product features, and scale accounts once integration is done. Have a close eye on the integration quality. Platform performance and proactively identify issues for partners. Have regular catchups with partners. Create and own documentation for best practices and revenue optimization techniques. Own customer onboarding and platform implementation. Guide customers through setup, adoption, and scaling of the platform. Act as the primary point of contact for troubleshooting and platform-related queries. Serve as a product expert and trusted advisor to customers. Coordinate closely with Product, Engineering, Product Marketing, and Sales teams. Manage customer communications, issue resolution, and ongoing engagement. Develop best-practice documentation, onboarding materials, and enablement resources. Support customer retention, adoption, and long-term success.

Requirements

• 5+ years of Customer Success, Technical Account Management, Account Management, or related experience
• Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms
• Experience onboarding and supporting customers on technology-driven products
• Excellent communication and stakeholder management skills
• Ability to translate technical concepts into customer-friendly language
• Comfortabl

Additional Information

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi's global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company's Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At InMobi Advertising , you'll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com

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