Customer Service Representative

Responsibilities

• Customer Relationships: Develop and maintain effective, professional relationships with customers.
• Account Support: Assist with account management and transaction processing.
• Product & Technical Support: Provide support related to customer transactions, feedback, and requests.
• Stakeholder Coordination: Liaise with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.

Requirements

• Experienced operational/support role requiring detailed knowledge of business processes.
• Performs semi-routine tasks through the application of established knowledge and procedures , with potential guidance to junior staff.
• Requires 1-3 years of relevant job-related experience and technical/vocational training.
• Think you've got what it takes? Don't wait - apply now and take the next step in your career with us!
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com We are seeking a detail-oriented and proactive Customer Service Representative to join our team based in Bayan Lepas, Penang .

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