After Sales Support Engineer
External
Lewa Singapore · Clementi Loop, SingaporePrepare for this interview
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About the role
Support the AS indoor sales & service team Handle after-market of local Singapore user, including services follow-up, service contract, follow up existing installed based and multiple product brand Achieve the financial & Sales target Monitor customer activity, identifying potential customer issues, are of improvement and new business opportunities Provide technical advice Support and coordinate the service team for field work and workshop repair Quote pump, spares part, service to support field service team Evaluate incoming warranty claim and returned parts Enter complaint data, log service trip, ensuring proper flow and all job closure upon completion Follow-up with on every service report after service engineer completed the site job Monitoring of customers satisfaction in claims and delivery performance Support partner product in the company Training will be provided.
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