Senior Consultant, Demand Integrations

About the role

Cint is looking for a Senior Consultant for our Demand Integrations Team, focussing on Cint built integrations and custom solutions, reporting directly into our global lead. This is a senior role, supporting selected high profile customers across the globe, working closely with our internal engineering team and coordinating with internal stakeholders across various departments. The Senior Consultant will have their own portfolio of global customers, offering them a white glove service. Key for these customers will be to onboard them to Cint's APIs in a smooth and efficient way and once the integration is live, continue to help customers optimize it to meet Cint's success metrics. The Demand Integrations team's mission is to support our customers with technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations. As a Senior Consultant, Demand Integrations, you will be responsible for the success of new and existing integrations and/or custom solutions, the successful roll out of new integrations and the consistent optimization of all solutions in your portfolio. Additional metrics for every Senior Consultant are the health of the customer's integration, the growth of the customer, and the speed to launch for every new customer. The Senior Consultant works closely with the Demand Integration Engineers, Customers Success teams, Account Management teams and also the stakeholders on our R&D team while also aligning globally with their EMEA/APAC counterparts. Candidates with a can-do attitude, a focus on people, mentoring, and a proactive, hands-on approach, who like to problem solve, creatively review and improve processes, embrace and thrive with change and who work well in a team environment will thrive in this team. Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported. Remote working is fully supported as the team operates globally with various locations (and remotely). Travel for customer visits and internal team events may be required occasionally. The Team The Demand Integrations team is part of the overall Customer Experience Organisation. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams. We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard. The Demand Integrations team supports customers globally. Team members are located in various US and European cities as well as in India. Our team supports three main areas: Cint's Marketplaces, Measurement and Data solutions, and Optimization & Health.

Responsibilities

• Be the go-to person for internal stakeholders for all initial queries and/or escalations for customers in your portfolio
• Build relationships with other departments and key stakeholders internally
• Be a role model for creativity and a solution oriented mindset
• Manage internal changes and support your team and customers through it
• Have a clear understanding of your customers, their needs, cultural differences and challenges
• Have a clear understanding of your portfolio's performance and opportunities
• Be able to review potential new customer's API documentation and evaluate the complexity for our team to integrate with the customer's solution
• Create documentation and guidance for our internal engineers for any new and existing Cint built integration
• Gain an in-depth understanding and knowledge of our internal engineering capabilities and solutions to assist our internal stakeholders with new opportunities
• Build and manage relationships with customers in your region to drive the health and growth of your customer's integrations
• For your high profile customers, gain an understanding of your customer's internal structures, key stakeholders and their business and needs
• Be able to provide technical guidance to customers during all phases of their integration life cycle
• Collaborate with other departments on process changes and the rollout of it
• Create team and/or company relevant internal documentation
• Be able to recommend improvements to APIs internally and to your customers
• Investigate and resolve customer issues in a timely and professional fashion
• Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint's value proposition
• Ability to understand different and unique customer business models and how an integration with Cint will benefit them
• Practice superior time management self-discipline to work independently

Requirements

• Experience with designing customer specific solutions based on internal tech
• Working with API integrations
• Experience with onboarding customers to a tech solution and being aware

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