Sr. HR Operations Rep (12-Month Contract)

Responsibilities

• Delivering Results with Integrity and Confidentiality
• Serve as first point of contact for HR questions, responding to Employee Care inquiries with integrity and confidentiality.
• Address and resolve issues received through all service channels for employees and people leaders, while also offering user navigation support and general routine inquiry assistance for HR systems, programs, and policies.
• Apply business acumen and understanding of McKesson policy and programs to answer general employee inquiries.
• Provide transaction support for employee life cycle events with end-to-end process orientation.
• Quality & Detail Oriented
• Ensure that each inquiry is met with a thorough and accurate response.
• Skilled in creating comprehensive and detailed case documentation.
• Use critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.
• Customer Orientation
• Use judgement to escalate HR Support inquiries to the leadership team when ambiguous or requires more expertise to address or route appropriately.
• Determine appropriate department, resource or Sr. Representative to route inquiries that cannot be resolved by the Employee Care Support team alone.
• Education/Training
• Bachelor's degree preferred in human resources, business administration, organizational development, or related equivalent experience.
• Business Experience
• Minimum two (2) years of human resources or contact center/HR Shared Services experience
• Experience supporting multiple countries, preferably, Ireland, UK, and India.
• Bilingual in French is a plus
• Comfortable with Microsoft office tools
• ServiceNow experience preferred
• Navigating multiple technology tools including such as ServiceNow, Workday, ADP,
• Sharepoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc.
• Critical Knowledge & Competencies:
• Delivering Results with Integrity and Confidentiality
• Building Relationships of Trust
• Engaging Customers
• Customer Orientation
• Drives Execution
• Application of McKesson Systems, Policies and Processes
• Application of HR Administrative Functions, Laws and Regulations
• Knowledge of HR Technical Systems
• Quality and Detail Oriented
• Conflict Management
• Key Differentiators:
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and
• skills.
• Applies company policies and procedures to resolve a variety of iss

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. If you have excellent customer service and HR skills and a desire to ensure services are implemented at the highest standards for positive experiences - we need you! As a first-level HR Support Representative on the Employee Care Team, you will handle inquiries from McKesson employees, managers, former employees, dependents, and external agencies. Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments. When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. To provide a delightful experience, this role must: - Respond to employee or people leader questions promptly and accurately with empathy. - Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation. - Communicate both verbally and in writing with clarity and respect. - Be comfortable in a fast-paced environment that is technology enabled. The ideal candidate should possess excellent customer service and HR knowledge , with a proven ability to manage complex initiatives involving multiple stakeholders. They should have outstanding communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential. This candidate is dedicated to delivering exceptional HR support for multiple countries and enhancing the overall employee experience in a dynamic, fast-paced environment.

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