Customer Services Representative with English
External
Aliaxis · Czech RepublicPrepare for this interview
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About the role
The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe, sustainable, and cost-efficient way. We energize our teams through people development and transformative processes and technologies. 5 strategic priorities have been identified, incl. the Delivery pillar which focusses on improving the way we work with our customers, and Customer Services are instrumental in delivering our promise. Customer Services Representative serves as the main point of contact for our customers. They handle inquiries, take orders, provide updates, book transportation, and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise. The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Vestec / Prague
Responsibilities
- International Customer (Czechia and Slovakia) and stakeholder handling (90% via e-mail, B2B, intercompany) -
- Order management and coordination,
- Data maintenance,
- Receivables management (invoices, credit notes, disputes, packing lists),
- Documentation and complaint management,
- Reporting,
- Continuous improvement.
- ABOUT YOU
- 2-3 years of experience in Customer Service (Order Management), Purchasing, or Logistics/Transport (strong plus).
- Proficient in Czech and conversational or fluent in English, proficiency in additional languages such as German, Spanish, Italian, French, Polish is considered an asset
- Exceptional interpersonal and communication skills, including assertiveness.
- Self-driven, proactive personality with a strong sense of responsibility.
- Flexible and solution-oriented approach; strong problem-solving skills.
- Commitment to compliance with company and legal regulations.
- Customer-centric mindset and professional attitude.
- Excellent organizational and time-management skills.
- Ability to collaborate effectively within a small team and across departments.
- Experience with ERP systems (preferably Microsoft AX or SAP) and proficiency in Microsoft Office tools (Outlook, Teams, Excel).
Benefits
Additional Information
WHO ARE WE At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes - delivering peace of mind to customers and end users across the globe. With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do. Together, we make life flow - and we're looking for talented individuals to join us on that journey. WHAT WE'RE WORKING TOWARDS We're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy we're evolving into a more disciplined, high-performing global Group - and we're looking for talented people who want to contribute to this long-term strategic journey.
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