Quality Assurance Team Lead - Payment Operations

Responsibilities

• Leadership : Lead by example and drive a customer focused and proactive risk & compliance management mindset across your team and the wider organization. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• Required:
• Professional experience: 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence.
• Fluent in English

Benefits

Additional Information

Join Wise's Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you'll provide independent, expert assurance over how work is done-spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You'll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You'll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality-while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders. Candidates with experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business. Pay-In & Pay-Out: Deep familiarity with how customer funds are received, processed, and disbursed across multiple payment methods and rails. Reconciliation & Settlement: Solid grasp of how transactions are matched, balanced, and settled between internal systems, banking partners, and payment schemes. Exception Handling & Operational Excellence: Ability to diagnose and resolve payment issues - failures, returns, refunds, chargebacks - while balancing speed, accuracy, and customer experience.

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Company Intel

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