Restaurant Supervisor

Responsibilities

• 1)Daily Operations
• Oversee daily restaurant operations to ensure smooth service and consistent standards.
• Ensure opening/closing procedures are followed, and the café is ready for service (dine-in / takeaway where applicable).
• Maintain cleanliness, hygiene, food safety, and compliance with café SOPs.
• Staff Scheduling & Team Leadership
• Plan and manage team working schedules/rosters based on peak and non-peak demand.
• Delegate tasks clearly to team members (floor, counter, bar, cleaning, prep support as assigned).
• Train, coach, and supervise staff on service steps, product knowledge, and upselling.
• Monitor attendance, punctuality, and performance; escalate staffing/performance issues to the GM.
• Customer Service & Reservations
• Deliver high-quality customer service and handle service recovery when issues arise.
• Manage customer touchpoints:
• Dine-in guest support and complaint handling
• Reservation handling （if applicable） and seating flow
• Responding to social media messages/comments （as assigned）
• Monitoring and replying to Google Reviews and other online platform comments （as assigned）
• Inventory & Stock Replenishment
• Maintain inventory records for food, beverages, and operating supplies.
• Conduct stock counts (daily/weekly/monthly as required) and track stock movement.
• Replenish stock and coordinate purchasing requests with the GM to avoid shortages and overstock.
• Check deliveries for accuracy and quality; report discrepancies to the GM.
• Drinks Bar & Beverage Operations
• Ensure proper operation of the drinks bar (coffee / non-alcoholic beverages, and alcoholic items if applicable).
• Maintain beverage standards: recipes, portion control, presentation, hygiene, and equipment care.
• Manage beverage stock (beans/syrups/milk/garnish/drinks supplies) with proper storage and rotation.
• Reporting& Coordination with GM
• Work closely with the GM on operational reports and analysis, such as:
• Sales summaries and product performance
• Labor scheduling effectiveness （staffing vs demand）
• Waste/spoilage and improvement actions
• Customer feedbacktrends and service improvement plans
• Provide clear updates to the GM on staffing, stock, incidents, and operational needs.
• Promotions, Advertising & Execution Support
• Plan and execute café promotions and marketing activities with the GM (new items, bundles, seasonal promos).
• Coordinate in-store execution: staff briefing, signage, product availability, and service scripts.
• Support online posting/updates and customer inquiries related to promotions （as assigned）.
• Track promotion performance (basic results) and share improvements with the GM.
• Deliverables /Performance Expectations
• Consistent customer service and positive review management.
• Accurate inventory records and timely replenishment; controlled wastage.
• Efficient roster planning and strong team discipline.
• Smooth service operations during peak hours and minimal customer complaints.
• Promotions executed correctly and on time.

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Company Intel

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