Withdrawal Management Program Manager

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency. ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties. Case Management Team Supervision: - Responsible for the overall daily operation and management of the Case Management Team - Participate and support team in case conferences with partner agencies - Responsible for the data base and networking with other service providers for consistent reporting functions - Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards - Lead weekly case management meetings with team - Review individual case workers/resource workers case notes, when required - Regularly review and recommend, if necessary, revisions to operational policies and procedures - Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider - Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution - Provide case management for clients by maintaining a caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures. - Provide individual sessions, and interventions, as needed, to help obtain housing and/or good health outcomes, including but not limited to short-term crisis intervention, ongoing case management, training and education, and community development and networking. - Conduct intake and risk assessments - Identify service issues/gaps/needs and bring to the attention of the Leadership team - Develop and implement case management of assigned clients; assist clients in establishing goals, monitor progress, and prepare discharge plan - Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required - Contact social services other agencies whenever necessary to provide client referrals - Engage in the development of inter-personal relationships that promote dignity and respect - Provide programming updates to manager of residential services - Document and report program stats on a monthly or as needed basis - Engage verbally and through email with outside agencies regarding client needs - Assist with statistical reports and other documents for DHQ/THQ/funders - Maintain accurate, comprehensive, legible, and current client file records - Prepare and/or input appropriate forms, monthly statistical recording, and reporting Shelter Supervision: - Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures - Schedule, conduct and document regular supervision meetings - Conduct Performance Reviews quarterly and Evaluations annually using PEAC process - Ensure staff work within all Health and Safety practices/protocols - Attend and actively participate in Case Management and Chair Team meetings - Provide back-up support to shelter and management positions and their functions as required - Complete shift schedules in accordance with current policies and legislation - Supervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provision - Ensure clients receive proper Customer Service while relating to the shelter staff - Read daily the logbooks and arrange necessary follow-up - Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client - Assist with monitoring the Service Restrictions imposed on clients - Ensure the shelter is kept in a clean and organized/orderly fashion - Prepare incident reports and submit reports when they occur and ensure WSI

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