Technical Account Manager - Pinellas County FL Sheriff's Office

Responsibilities

• Must be willing to reside within one hour of Pinellas County Sheriff's Office HQ
• Reports to: Sr. Director, Embedded Services
• Achieve mastery of all Axon technologies and products
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
• Provide tier-2 technical support
• Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners to support growth within the customer account
• Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
• Maintain customer confidence, especially in high-pressure situations
• Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
• Report, as needed, to various agency locations to ensure project timelines and objectives are being met
• Support customer deployment activities, implementation planning, product adoption, and operational readiness
• Deliver customer training related to relevant Axon products, workflows, and integrations
• Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment
• What You Bring
• Bachelor's degree or equivalent work experience
• 3+ years of experience working with major city, enterprise, or similarly complex customers
• Proven track record of successfully managing customer relationships and technical projects
• Experience with project management and product deployment
• Understanding of SaaS, cloud providers/solutions, virtualization, and storage
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
• Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
• Unmatched analytical, strategic, and creative problem-solving skills
• Excellent interpersonal skills with strong written and verbal communication
• Detail-oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and excel in high-stress situations
• Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
• Must be able to pass any required agency background check
• Possess a valid driver's license
• Have access to reliable transportation

Requirements

• Experience managing a public safety Axon program
• Experience with program management and progress reporting
• Knowledge of JIRA and Microsoft Dynamics
• Knowledge of CCTV, VMS, and IP cameras
• Experience working closely with sales and support teams
• Experience in networking and telecommunications
• Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments
• Familiarity with evidence workflows, redaction-related processes, or adjacent public safe

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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