Technical Professional - Manufacturing (System Support)

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain manufacturing systems applications, operational technology (OT) networks, and IoT devices
• Monitor system performance to ensure high availability, reliability, and optimal performance of critical systems
• Troubleshoot and resolve system, network, and application issues in a timely manner
• Manage user accounts, access controls, and security configurations in line with company policies
• Perform regular system and application updates, patching, and data backups
• Support IT infrastructure across cloud, on-premise, and hybrid environments, with focus on manufacturing systems
• Maintain accurate documentation of system configurations, incidents, and resolutions
• Collaborate with AI developers to build and enhance AI-based knowledge bases for automated troubleshooting and support
• Coordinate with vendors and third-party service providers for issue resolution and system improvements
• Assist in implementing and enforcing IT policies, procedures, and best practices
• Requirement:
• Years of Experience
• Minimum 2 years of experience in system support, OT hardware support, manufacturing systems support, or related technical support roles
• Educational Background
• Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Network Engineering, or related field
• Key Skills & Competencies
• Must-have skills:
• Hands-on support experience for PCs, scanners, tablets, and peripherals
• Strong troubleshooting skills for Windows devices and hardware issues
• Basic networking knowledge including IP addressing, DHCP, DNS, and connectivity troubleshooting
• Preferred Certifications (Added Advantage)
• Microsoft Windows or DesktopSupport certifications
• Network certifications (CompTIANetwork+, CCNA, or equivalent)
• IT support or hardware supportcertifications
• Cybersecurity or OT securitycertifications
• Manufacturing or OT environmentsupport experience

Additional Information

Job Duties Under general supervision, assists in analysis, modification and design of products and services for assigned projects which requires working knowledge of materials, components, and their applications. Prepares design calculations and specifications. Develops test procedures, conducts tests and completes test result analysis for assigned projects. Assists in handling field and manufacturing problems to maintain and improve products and services. Incorporates Reliability, HSE and Quality analysis techniques during the design process.

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Company Intel

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