Lead, Growth Marketing (Retention)

About the role

🚀 Why Headout? We're a rocketship: 9-figure revenue, record growth, and profitable With $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we're just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves. We're growing, profitable and nowhere near done. What we do is important In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience - from immersive tours to museums to live events and everything in between. Why now? The foundation is strong. The opportunity ahead is even bigger. We've hit profitability, built momentum, and proven the model - but there's so much more to build. If you're looking to join a company where the trajectory is steep and your impact is real, this is the moment. Our culture Reinventing the travel industry isn't easy, but that's the fun part. We care deeply about ownership, craft, and impact, and we're here to do the best work of our careers. We won't pretend like it's for everyone but if you're a builder who loves solving tough problems, you'll feel right at home. 👩💻 The role The CRM team at Headout helps millions of travellers rediscover their next adventure. Every interaction after a user's first booking, whether it's a timely recommendation, a reactivation campaign, or a personalized post-booking journey, is an opportunity to build lasting relationships and drive repeat growth. As a Lead, Growth Marketing (Retention) , you'll help turn CRM from a sending engine into a learning system. You'll analyze user behavior, uncover growth opportunities, design experiments, measure their impact, and work cross-functionally to launch lifecycle programs that drive repeat engagement and revenue. Rather than simply executing campaigns, you'll help shape what we build next by turning data into clear business decisions. You'll report to the Head of CRM and work closely with marketing, product, data, design, growth, and business teams. This role is based in Bengaluru, so we're looking for candidates who are either local or open to relocating. 🤩 What makes this role special? Help build one of Headout's biggest growth opportunities. CRM already reaches millions of users across markets, categories, and languages. You'll help build the intelligence layer that makes every interaction smarter and more impactful. Turn insights into action. Whether it's uncovering an underperforming cohort, improving a reactivation journey, or identifying a new growth opportunity, your work will directly influence what we build and measure next. Experiment with real business impact. You'll design and evaluate experiments that shape customer journeys, improve retention, and drive meaningful revenue, focusing on learning what works rather than simply shipping more campaigns. Work across functions, not in silos. You'll partner closely with product, marketing, data, design, and business teams, giving you visibility across the company and the opportunity to influence decisions beyond CRM. Use AI as a force multiplier. From research and analysis to experimentation, synthesis, and workflow automation, you'll be encouraged to use AI tools to think better, move faster, and increase your impact. Own problems, not just projects. We're looking for someone who spots opportunities before they're assigned, asks better questions, and helps build the playbooks that will power CRM as we scale. 💝 What skills & experience do you need? You think like a problem solver. You have 1-3 years of experience in analytical roles in domains like Category Management, Consulting, Product, Data, Strategy, or similar. More importantly, you're curious and enjoy using data to solve business problems. You take ownership. You don't wait for someone to tell you what to analyze. You proactively identify opportunities, investigate them, and push your recommendations through to action. You're analytically sharp. You know how to separate meaningful signals from noise and use data to make informed decisions rather than simply reporting numbers. You enjoy experimentation. Whether it's designing A/B tests, evaluating holdouts, or measuring campaign performance, you're comfortable testing ideas and learning from results. You communicate with clarity. You can translate complex analysis into simple recommendations that help stakeholders make better decisions. You're AI-native. You use tools like ChatGPT, Claude, Gemini, or similar platforms to accelerate research, structure thinking, generate ideas, and improve the quality of your work. You thrive in fast-paced environments. You're comfortable balancing multiple in

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