Senior LMS Administrator

About the role

Zscaler is looking for a Senior LMS Administrator to join our Training Operations team. In this role, you will be the engine behind our learning management ecosystems, directly managing and optimizing both Skilljar and Cornerstone . This isn't just a maintenance role-you will actively own user access, course creation, content management, and complex system integrations, with a heavy emphasis on leveraging your deep Cornerstone implementation experience to build curriculums and events aligned with our rapid business growth. Beyond core administration, you will serve as a technical anchor for our users-troubleshooting issues within team SLAs, building out robust operations documentation, and handling customer tickets. If you are ready to drive certification growth, streamline processes for new academies, and scale a world-class training platform, we want to talk to you. What You'll Do (Role Expectations) LMS Administration: Fully manage and administer Skilljar and Cornerstone LMS platforms. Oversee user access, course creation, content management, and system configurations. Use your implementation expertise to build scalable curriculums and events. Systems Administration: Drive end-to-end system integrations, monitor platform health, and ensure seamless continuity across our learning tools ecosystem. Handle Customer Tickets: Provide tier-2/tier-3 technical support to users. Troubleshoot complex system-related issues and resolve platform bottlenecks strictly within defined team SLAs. Stakeholder Management: Collaborate actively with cross-functional teams, trainers, and business leaders to translate overarching program management goals into functional LMS workflows. Developing & Maintaining Operations Processes: Build and maintain clear documentation, tutorials, and user guides to enable the operations team. Standardize maintenance processes for new customers, partners, and training academies to expand our global reach and drive certifications. Who You Are (Success Profile) You are customer-obsessed: You build deep empathy for both internal and external customers. You anchor your decisions in solving their real-world problems and champion their learning success from start to finish. You act like an owner: Your passion for the mission fuels your bias for action. You navigate seamlessly between high-level training strategies and hands-on system execution, operating with deep integrity. You are a problem-solver: You don't shy away from complex integration errors or system glitches. You are energized by finding sustainable solutions to hard problems because you know that's where the biggest impact lies. You are a high-trust collaborator: You are ambitious for the team, not just yourself. You thrive in a culture of candor, giving and receiving feedback with clarity and respect to build fast trust. You are a continuous learner: You possess a true growth mindset. You actively seek out feedback and love keeping up with the latest in learning experience technology to become a stronger teammate. What We're Looking For (Minimum Qualifications) 5+ years of experience as an LMS Administrator with a heavy, verified focus on Cornerstone , alongside experience configuring a variety of other LMS platforms (such as Skilljar). Demonstrated experience with Cornerstone implementation , including building custom events and curriculums from the ground up. Strong problem-solving, multi-tasking, and troubleshooting capabilities with an uncompromising attention to detail. Exceptional written, v

Benefits

Additional Information

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate -we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges, and want to be part of the team that's helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

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