AVP, Application Development - USAA Investment Services Company (ISCO)

About the role

The AVP of Application Development for USAA Investment Services Company (ISCO) reports to the VP and Chief Information Officer of USAA Life Insurance Company. This AVP is responsible for planning, coordinating, and supervising all activities related to the design, development, and implementation of ISCO's applications development and systems analysis function. This AVP is also responsible for technology leadership including evaluation and possible adoption of various emerging technologies as needed to fulfill ISCO's business needs. This executive leads matrixed and multi-level teams to set the agenda for key ISCO development and technical activities, and manages multiple development teams supporting ISCO. Moreover, this AVP is responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards across ISCO, including ensuring all information technology controls, processes and procedures are followed as applicable and appropriate. USAA offers a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Tampa, FL. Relocation assistance is available for this position.

Responsibilities

• Ensure that the assigned application group develops processes and tools that contribute to the company business objectives.
• Ensure that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
• Implement and manage application life cycle management status reporting, metrics and benchmarks.
• Provide executive thought leadership on developing and enhancing methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
• Collaborate with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints.
• Serve as financial steward for the organization and manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
• Oversee the assessment of the technical and business fitness of the application portfolio and associated costs and risks.
• In partnership with CTO, Infrastructure and IT Security, ensure that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.
• Design a visionary road map for innovative solutions at the enterprise level and ensure integration with overall IT and enterprise strategic plans.
• Develop Annual Objectives and Key Results (OKRs) for department, used to measure team performance.
• Ensure team's adherence to SDLC SDLC and applicable controls.
• Manage the sourcing and vendor strategy across the business and align with wider USAA strategic technology providers.
• Partner with USAA's CTO teams to help define enterprise architecture and standards.
• Partner with business stakeholders to understand their business objectives and develop a technology strategy to support those goals by translating customers' needs into USAA Technology services in the broader service architecture.
• Provide visibility and transparency into progress, risks and issues in regular stakeholder updates.
• Mentor junior staff members and provides a platform for continuous learning.
• Provide oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• What You Have:
• Bachelor degree in computer science, computer inf

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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