Business Systems Engineer

About the role

Snappy is looking for a Business Systems Engineer to join our IT Team. In this role, you will own, optimize, and integrate a growing portfolio of business applications-including Salesforce, Ironclad, Outreach, Gong, ChurnZero, OwnBackup, and Harmony AI-while partnering cross-functionally with Sales, Customer Success, Legal, and Revenue Operations stakeholders to translate business needs into scalable technical solutions. You Will: System Design, Development, and Management Work cross-functionally with key stakeholders to design and implement applications and Salesforce solutions that support the organization's goals. Be responsible for designing, coding, implementing, maintaining, and evolving applications, Salesforce solutions, and integrations. Be responsible for reviewing the architecture, design, code, and providing approval. Implement and maintain Internet and intranet applications using Salesforce Sites, Force.com , Marketing, Service Cloud, Sales Cloud. Be responsible for assisting with requirements gathering and analysis, business process modeling, workflow development, tool customization, and Salesforce upgrades. Be responsible for assisting with maintenance and documentation. Manage day-to-day development processes such as version control, code deployments, and process management. Create and manage custom code, custom objects, fields, formulas, validation rules, custom workflow, and approval processes. Hands-on experience with workflows and flows. Develop and document regression, use case, and unit testing scenarios. Identify opportunities to utilize Salesforce to improve processes and productivity and make recommendations to support service offerings. Ability to perform a variety of both complex and routine technical, analytical, and administrative duties in a high-paced environment. Systems Landscape Management This role will involve maintaining and optimizing a diverse set of business systems, including: CRM & Sales Engagement: Salesforce, Outreach, Gong, Churnzero Legal/Contract Management: Ironclad Data/Backup: Ownbackup Ticketing/Support: Harmony AI Experimentation: Willingness to explore and experiment with tools like Hubbl and Swantide for business systems automation and integration. AI and Innovation Possess experience with Artificial Intelligence (AI) concepts and be willing to actively experiment with AI-driven solutions to enhance business systems efficiency and user experience. Proactively identify and propose areas where AI/automation can be leveraged to streamline workflows. You Have:

Requirements

• Proven experience as a Salesforce Developer or Business Systems Analyst/Engineer.
• Strong understanding of the Salesforce platform, including configuration and custom development (Apex, Visualforce, Lightning Web Components).
• Experience with system integrations and API management.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to be a 'go-getter,' take initiative, and work independently.
• Willingness to train and adapt quickly to new technologies and business processes on the fly.
• Preferred
• Experience with Hubbl, Swantide, or similar Salesforce intelligence / DevOps platforms.
• Knowledge of Salesforce CPQ, Einstein Analytics, or Agentforce.
• Background in revenue operations, sales operations, or customer success operations.
• Experience with CI/CD pipelines for Salesforce (e.g., Copado, Gearset, or SFDX).
• Comfort working in a fast-paced, high-growth environment where priorities shift and adaptability is key.
• Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.

Benefits

Additional Information

Location: US- Remote

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