Customer Service Specialists fluent in Korean

Responsibilities

• Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English
• Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets
• Deliver excellent support experiences
• Success in This Role Requires:
• A quiet, reliable remote work setup with a stable internet connection
• A proactive attitude toward feedback and self-improvement
• Adherence to all data security and confidentiality guidelines
• Professional, courteous communication with team members and customers
• Full compliance with company policies and Standard Operating Procedures (SOPs)
• Technical Requirements:
• You must use either a company-compliant Windows or macOS device for all work-related access and activities.
• Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.
• Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity.
• Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).
• Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.
• Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.
• Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited.
• Use of virtual machines or virtualized environments is not permitted for BYOD contractor access.
• Windows devices must support Credential Guard / VBS security features when applicable.
• Training Details (Mandatory)
• Schedule: Monday to Friday, 3:00 AM - 11:30 AM PST
• Duration: 2 weeks (Weekends off)
• Compensation: 50% of agreed hourly rate during training period

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