Director, Federal Program Management

Responsibilities

• Capture & proposal shaping (pre-award)
• Improve PWin. Partner with sales, capture, and solutions engineering before award to shape opportunities, sharpen win themes, and raise SpyCloud's probability of win.
• Author the program story. Contribute program-management content to RFI/RFP responses and oral presentations - staffing and transition plans, onboarding approach, program governance, milestones, and risk management.
• Make commitments deliverable. Advise on realistic deployment timelines, resourcing, and service levels so what SpyCloud promises is achievable, compliant, and executable on day one.
• Shape the deal structure. Help structure pricing, CLINs, and analyst-credit / consumption models so they reflect mission needs and hold up post-award.
• Program launch & solution deployment
• Stand the program up. Lead post-award kickoff, onboarding, and transition; convert the proposal and contract into an executable program plan with clear scope, schedule, milestones, and acceptance criteria.
• Coordinate every SpyCloud asset. Marshal engineering, solutions engineering, threat-intelligence/analyst resources, customer success, and product to deploy and operationalize SpyCloud solutions (e.g., VELA data delivery, IDLink, Investigator, Compass) inside the customer environment.
• Clear the path to production. Manage deployment dependencies, security/ATO and data-handling requirements, integrations, and environment readiness in lockstep with the customer's technical and security teams.
• Customer success & account ownership (post-award)
• Own the experience. Serve as the customer's primary point of contact and escalation path across the full contract lifecycle, and own the end-to-end customer experience.
• Drive adoption and outcomes. Lead cadenced reviews (program syncs, QBRs), maintain health/risk/success plans, and ensure the customer realizes measurable mission value.
• Protect and grow the account. Surface expansion and renewal opportunities, support recompetes, and partner with sales to convert success into pipeline.
• Analyst-credit & consumption management
• Govern consumption. Manage the customer's use of analyst credits and query/usage entitlements across SpyCloud products; monitor burn-down, forecast utilization, and prevent overages or shortfalls.
• Give the customer visibility. Provide clear, current views of entitlements, consumption, and remaining balances, and recommend right-sizing and renewals based on usage trends.
• Billing, funding & contract administration
• Get the billing right. Ensure invoicing, deliverable acceptance, and consumption reconciliation are executed accurately and on schedule against contract terms.
• Keep the program clean. Track funding, periods of performance, options, modifications, and CDRLs/deliverables, and coordinate with finance and contracts to stay audit-ready.
• Catch problems early. Identify and resolve billing or funding discrepancies quickly - before they become customer issues.
• Partner, distributor & channel coordination
• Make it seamless. Coordinate with SpyCloud's Federal channel team to coordinate with the distributor (e.g., Carahsoft) and channel/reseller partners so execution between any partner and the c

Benefits

Additional Information

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you're driven to align your career with a fantastic mission, look no further! In the federal mission space, SpyCloud supports U.S. Cyber Command, the Intelligence Community, the FBI, and agencies across the Department of War and the broader federal civilian and law-enforcement enterprise. Our solutions - including VELA, IDLink, Investigator, and Compass - are aligned to NIST SP 800-207 (Zero Trust), CSF 2.0, SP 800-53, and CIS v8. SpyCloud holds a DCSA Top Secret facility clearance and operates with the rigor federal programs demand. We are driven, focused, grounded, insightful, inventive, and united - and we are growing our federal team. The Director, Federal Program Management owns the success of SpyCloud's contracts with Department of War, Intelligence Community, and federal law-enforcement customers - end to end. You engage before award to shape winning proposals and raise our probability of win (PWin). After award, you own the customer experience, orchestrate the deployment of every SpyCloud asset, govern analyst-credit consumption and billing, and serve as the single point of accountability across SpyCloud and its partners. You are the connective tissue between the customer's mission and SpyCloud's operations, finance, sales, customer success, and product teams. Success in this role is measured by mission outcomes delivered, contracts renewed and expanded, and customers who consider SpyCloud indispensable.

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