Skip to main content
Back to jobs

Guest Relation Officer

External
Accorhotel logoAccorhotel · Bogor, Indonesia
Full-timeOn-site2mo ago30+ days old, may be filled
Compliance
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Welcome and greet guests warmly upon arrival, especially VIPs and repeat guests.
  • Ensure smooth check-in and check-out experiences in coordination with the Front Office team.
  • Handle guest inquiries, special requests, and complaints promptly and professionally.
  • Monitor guest preferences and maintain accurate guest history records.
  • Coordinate room arrangements, amenities, and special setups for VIP guests.
  • Conduct courtesy calls and follow up on guest satisfaction during their stay.
  • Liaise with other departments to ensure seamless service delivery.
  • Handle online and in-house guest feedback, ensuring timely resolution.
  • Promote hotel facilities and services to enhance guest experience.
  • Ensure compliance with brand service standards and grooming guidelines.
  • Prepare reports related to guest feedback, VIP arrivals, and service recovery actions.
  • Act as a hotel ambassador, ensuring a high level of professionalism at all times.

Requirements

  • Minimum 1-2 years of experience in Front Office or Guest Relations, preferably in a 4- or 5-star hotel.
  • Excellent communication and interpersonal skills.
  • Good command of English (spoken and written); additional languages are an advantage.
  • Strong problem-solving and guest handling skills.
  • Well-groomed, professional appearance in line with hotel standards.
  • Customer-oriented mindset with attention to detail.
  • Ability to work flexible hours, including weekends and public holidays.
  • Positive attitude, friendly personality, and strong service passion.

Benefits

Flexible schedule

Additional Information

The Guest Relation Officer (GRO) is responsible for ensuring a personalized and memorable guest experience by providing attentive, professional, and proactive service. This role acts as a key point of contact for guests, handling special requests, VIP arrivals, and guest feedback to maintain the highest level of satisfaction in line with Pullman's brand standards.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect