Service Specialist
External
Harman · Shanghai - Shanghai, China - 288 Nanjing West RoadPrepare for this interview
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About the role
Customer Service
Responsibilities
- Daily operations related to after-sales department expenses, including consolidation, verification, and payment of repair costs from third-party service providers, as well as payment processing for ODM spare parts procurement orders.
- In SAP, handle goods receipt, goods issue, and stock transfer operations for after-sales whole units and spare parts, mainly involving the SD and MM modules.
- Service spare parts management, including master data maintenance, development and adjustment of PSI plans, PO/SO order processing, daily inbound and outbound coordination with spare parts warehouses, and inventory optimization.
- Processing of sales orders for service spare parts, as well as system operations related to DOA (Dead on Arrival) of complete units
- What You Need to Be Successful
- Bachelor's degree from a full-time university, with at least two years of work experience.
- Basic requirements: Proficient in using common office software; good English reading and writing skills; excellent communication skills.
- Bonus Points if You Have
- Experience with SAP systems is preferred; experience in e-commerce platform customer service or after-sales service for consumer electronics products is also preferred.
- What Makes You Eligible
- Be willing to work in an office.
Benefits
Additional Information
A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. A Career at HARMAN Lifestyle We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel. Unite your passion for audio innovation with high-tech product development. Create pitch-perfect, cutting-edge technology that elevates the listening experience.
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