Reservations Agent
External
Relaischateaux · Bala, UKPrepare for this interview
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About the role
As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.
Requirements
- Excellent interpersonal and communication skills.
- Strong organisational and multitasking abilities.
- Professional telephone manner and confident use of reservation systems.
- Ability to remain calm and composed under pressure.
- Personal Attributes
- Impeccable presentation and attention to detail.
- Warm, welcoming, and service-focused approach.
- Reliable, punctual, and proactive.
- Team-oriented with a commitment to excellence
Benefits
Additional Information
We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.
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