Customer Success Manager

Benefits

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We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you. About you: You enjoy building strong, trusted relationships and helping customers get real value from the products they use. You like understanding what matters most to each customer and turning that into clear, measurable outcomes. You're comfortable owning your own portfolio and making smart decisions about where to focus your time. At Access, we'll support you with the tools, data and teams you need to do your best work, while giving you the autonomy to run your accounts in a way that works. Day to day, you will: Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship. Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value. Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place. Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience. Your skills and experiences might also include: Experience in customer success, account management or a similar customer-facing role within a software or SaaS environment. Confidence working with senior stakeholders and explaining technical ideas in a clear, practical way. Experience using customer relationship management (CRM) or customer success platforms to track activity and customer health. An analytical mindset, with the ability to spot patterns in customer usage and turn them into meaningful actions. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

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