Patient Solutions Representative II (Healthcare Customer Service - Call Center)

Responsibilities

• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
• Deliver high-quality customer service through inbound and outbound calls in a high-volume environment
• Support patients with payment plans and financial questions
• Achieve first call resolution and meet call center performance metrics
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
• Maintain HIPAA compliance and accurate documentation
• Navigate multiple systems while managing high call volume
• What You Bring
• 1+ year of experience in a customer service or call center role
• Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
• Ability to explain insurance benefits, claims, and EOBs clearly
• Experience handling high call volume and fast-paced environments
• Strong attention to detail and ability to multitask across systems
• Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
• Ideal Backgrounds
• Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
• Medical claims or billing support roles
• Revenue cycle or patient financial services
• Healthcare contact center / call center environments
• Why This Role
• Build deeper expertise in revenue cycle and patient financial services
• Work in a structured, metrics-driven call center environment with growth opportunity
• Make a direct impact on patient experience and financial outcomes
• Your Healthcare Career Starts Here
• For this US-based position, the base pay range is $0.00 - $0.00 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
• The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
• If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
• CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
• To learn more, visit: R1RCM.com
• Visit us on Facebook
• Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,

Benefits

Additional Information

If you have experience in insurance customer service, medical claims, or healthcare call centers , this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycle expertise . At R1, we combine advanced technology with deep healthcare expertise to improve financial outcomes and patient experiences across leading health systems. As a Patient Solutions Representative II , you will work in a high-volume healthcare call center environment , supporting patients with billing, insurance, and account-related questions.

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