Associate Chief of Operations, NY

Responsibilities

• Reporting directly to the NYC Executive Director, you will be responsible for:
• RDO Development and Management (50%)
• Coach and develop RDOs to specific competencies (personal organization, delegation, etc.) in service of operational outcomes
• Lead the full RDO development cycle, including:
• Kick-off stepback to identify outcome goals and learning/development goals
• Bimonthly 1:1 stepbacks to review progress and identify action steps
• L&D goals assessed and reprioritized as needed
• EOY review: final outcome assessment and goal-setting for the following year
• Conduct career conversations (October/November) and two rounds of skip-levels (fall and spring) to support RDO growth and identify high-potential Ops team members
• Lead talent and workforce planning for the RDO and Ops team bench, including development and recruitment needs
• Plan and execute performance management of RDOs, including weekly meetings focused on intentional skill-building, problem-solving, accountability, and observation/feedback
• Regional Operations Leadership (25%)
• Manage and recommend infrastructure investments for the region
• Manage regional budget and financial stewardship
• Oversee strategy and delivery of student services across the region (transportation, nursing, food service, etc.)
• Lead region-level procurement and contracts ownership
• Develop and maintain strategy with key local entities (DOE, SUNY, etc.)
• Executive Director Partnership (10%)
• Serve as a member of the regional leadership team, functioning as a thought partner and providing strategic operational support to the Regional Executive Director
• Portfolio Management (5%)
• Serve as a key collaborator on all regional portfolio management workstreams, including growth, closures, and research and analysis
• Crisis Support (5%)
• Lead response for any escalated crises across the region
• Network Support Liaison (5%)
• Serve as the liaison between school operations and high-touch Network Support teams
• Act as single point of contact between schools and NS teams; gather feedback trends and collaborate with NS to problem-solve common challenges
• Skills You'll Have
• All candidates for this position will bring:
• A Bachelor's degree (B.A., B.S., or equivalent); Master's or professional degree preferred
• Experience as a Regional Director of Operations (RDO) or Director of School Operations (DSO)
• 10+ years of operational experience
• Experience managing others across multiple stakeholders
• Demonstrated ability to set and execute short- and long-term strategies
• Experience facilitating and influencing through others

Additional Information

About Achievement First Achievement First (AF) is a nonprofit 501(c)(3) organization supporting 39 public charter schools across New York, Connecticut, and Rhode Island. For more than 25 years, AF has been recognized as one of the top tuition-free public charter school networks in the country. We are committed to creating schools of academic excellence within nurturing environments - schools that prepare students to be college-ready and to pursue and succeed in whatever paths they choose in life. The majority of AF students are Black and Latinx children from low-income families, many of whom will be the first in their families to graduate from college. Across our network, we employ more than 2,200 staff members - 64% of whom identify as Black, Indigenous, or People of Color - who collectively educate nearly 15,000 students in Brooklyn and Queens, NY; New Haven, Bridgeport, and Hartford, CT; and Providence and Cranston, RI. Our mission is to prepare every student to excel in college, career, and life; deepen their understanding of self and community; and lead lives of purpose. We believe in the limitless potential within our students and their power to shape a more just society. That belief drives our deep commitment to student achievement: we aim to set a high bar for learning and create warm, demanding classrooms where rigorous instruction is paired with the care, encouragement, and consistency every student deserves. We are looking for a strategic and dynamic Associate Chief of Operations to join our team.

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