Senior Account Analyst

About the role

Asurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You'll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.

Responsibilities

• Act as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiatives
• Serve as lead client liaison on critical technical projects, driving deeper Asurion and client integration
• Support the account team on pilot reporting for new growth initiatives
• Perform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trends
• Write and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-making
• Build and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization tools
• Lead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teams
• Participate in client-facing calls and meetings to discuss system performance, project status, and technical solutions
• Collaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomes
• Leverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiency
• Troubleshoot system behavior and integration points across complex enterprise environments
• Manage multiple priorities with persistence and a solutions-oriented mindsey

Requirements

• Required:
• Strong SQL and data analysis skills
• Experience with PowerBI (preferred) and Excel
• 3+ years in technical analysis, integration, or program management
• Strong communication and project management skills
• Bachelor's degree or equivalent experience
• Preferred:
• IT, programming, or software support background
• Industry experience (insurance, tech services, etc.)
• Experience with AI tools
• Client-facing or account management experience
• Key Success Factors
• Technical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issues
• Client Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiences
• Adaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environment
• Collaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teams
• AI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insights
• Travel Requirements
• Travels: Occasional for meetings or training.
• % of Time: Up to 10%.
• Overnight Travel: Rare.

Additional Information

Senior Account Analyst

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