Field Service Engineer

Requirements

• Bachelor's Degree in any of the following disciplines is welcome:Mechanical Engineering/Mechatronic Engineering/Automation Engineering.
• Experience with automation is an advantage.
• Able to cope with dynamics and high pace environment.
• Proactive, detail-oriented and excellent problem-solving and analytical skills.
• Proficient in hands on work.
• Ability to travel as needed.
• Able to travel to US / having US Visa is an advantage.
• Technical Skills:
• Strong understanding on equipment setup, installation and operation, including electrical debug and precision mechanical alignment.
• Ability to interpret 2D / 3D Mechanical and Electrical drawing.
• Proficient in hands on work and familiar with the use of hand tools, dial gauge, torque tool, multimeter, etc.
• Knowledge of PLC, vision inspection (Keyence, Omron, Gocator) and motion control are highly advantageous.
• Customer Management Skills:
• Demonstrate excellent interpersonal and customer service skills, with a proactive approach to resolving customer needs and ensuring satisfaction.
• Communication Skills:
• Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.
• Attributes:
• Customer-oriented and focused on finding technical solutions.
• Responsible, with a positive attitude and excitement to be part of a team.
• Takes initiative to solve problems and complete tasks.
• Organized and proactive to anticipate client's needs.

Additional Information

To support on-site operation of automated assembly lines when needed. Perform equipment preventive maintenance. Troubleshoot and resolve equipment related issues, including diagnosing faults and implementing corrective actions. Provide technical support and training to customers. Ensure optimal performance of equipment. Collect data to improve manufacturing efficiency. Perform on-site installation and commissioning of new equipment. Perform FAT and SAT for equipment buy-off. Generate field service reports. Adhere to site safety protocols and guidelines at all times. Address customer inquiries in a timely and professional manner and maintain strong customer relationships. Performs other related duties as assigned.

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