Director of Client Services

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: Reporting to the Assistant Executive Director, the Director of Client Service is a passionate, supportive leader that brings out the best in our treatment and housing teams, demonstrating a strong sense of integrity and professional ethics and a balanced sense of fairness and flexibility. The Director of Client Services is responsible for achieving and maintaining all THLM Housing and Treatment program requirements according to Funder and Accreditation standards. The Director of Client services will ensure that each program operates successfully within its assigned budget. This role is responsible for leading our Program Management Team to provide excellent holistic care to all of our clients, ensuring the delivery of high quality, evidence-based services, embracing continuous quality improvement. Our services will be delivered in keeping with The Salvation Army's and Toronto Harbour Light Ministries' Vision and Mission, and will meet or exceed the expectations of our funders and stakeholders . ACCOUNTABILITIES: Ensuring Clinical Excellence: Maintain all clinical performance indicators at or above expectations Collaborate with Program Coordinators to ensure consistency in service delivery Develop strategies and action plans to address performance issues and service delivery variances Leading and Managing: Lead by example, creating an environment that draws and retains high performing staff Along with Territorial HR, select, onboard, train and mentor members of theProgram Management team, ensuring they have clarity of role, understand the expectations of clinical service excellence, and our strategic objectives and performance measures Provide effective clinical supervision and performance management, and foster the development of these skills in the program management team Identify professional development needs in the program ensuring leadership develop opportunities are identified and implemented Develop and Foster Partnerships: Represent Toronto Harbour Light Ministries at Mental Health and Addiction tables, Housing and Homelessness tables and other groups relevant to THLM's services in each health region/ municipality where THLM has program presence, funder committees and workgroups Relationships with existing program partners (including funders) will be maintained at a productive and positive level.New partnerships will be identified and pursued in order to enhance client services Act as THLM's liaison with Community Colleges and Universities seeking student placements with THLM Act as a subject matter advisor in Addiction and Mental Health to other Salvation Army Ministry Units as requested Manage Program Budgets: Regular review, in collaboration with the Business Manager, the financial performance of each program Provide input to budget preparation Explore and if appropriate, apply for additional funding opportunities for the benefit of THLM's clients and the broader community Written and Verbal Communication Meeting facilitation, reports and presentations for staff and stakeholders Clinical supervision and performance management documentation Strong interpersonal, conflict resolution and creative problem-solving skills Provide oversite and guidance to the team to ensure the accuracy and value of THLM's website and social media presence meet our strategic plan and program needs Crafting and/or reviewing policy and procedure documentation relevant to THLM Programs Reporting Complete compliance reporting, quality improvement projects, program outcome reporting and accreditation Support external reporting requests as needed, creating or contributing to quarterly and annual reports for internal and external stakeholders. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: N/A Internal: Senior Management Committee Staff Divisional and Territorial Headquarters External: Clients Funders Partners MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY : Direct reports for this position: supervise 7 direct reports in live-in and community based treatment, aftercare, supportive housing, and transitional housing pro

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at salvationarmyca? Share your experience