National Lead for Service Development
External
Recoveryfocus · Home BasedPrepare for this interview
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Responsibilities
- In this varied and influential role, you will:
- Lead and coordinate service development projects across multiple locations
- Translate innovation, research and pilot learning into practical service models
- Support teams to embed evidence-based interventions and best practice
- Design and implement frameworks, tools and pathways to improve performance
- Deliver training, coaching and reflective practice to build capability
- Work collaboratively with people who use our services, incorporating lived experience into service design
- Use data, insight, and feedback to evaluate impact and drive continuous improvement
- Influence strategy, policy and practice at a national level
- About you
- You'll also bring:
- Experience of delivering change or implementation projects across complex services
- Strong knowledge of drugs & alcohol, mental health, or related sectors
- Excellent facilitation, coaching and stakeholder engagement skills
- The ability to analyse data and translate insight into meaningful action
- Confidence working independently while managing a national workload
- A passion for improving outcomes for people who use services
- For Full Job Description Please Click Here
Benefits
Additional Information
National Lead for Service Development Location: Home Based with frequent national travel to our service sites Contract type: Permanent Hours: 37 Hours Salary: £35,520 - £51,060 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. We're looking for a passionate and experienced National Lead for Service Development to help shape and deliver innovative, high-quality services across our organisation. This is a pivotal role where you'll lead service development projects from concept through to implementation, turning ideas, pilots and best practice into sustainable, impactful services that make a real difference. Working closely with operational teams and senior leaders, you'll support the delivery of our service transformation strategy, ensuring evidence-based approaches are effectively embedded across services nationwide.
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